Appointments

To ensure relaxation, quality of the experience and comfort of all guests receiving services within the private suite and surrounding suites, please do not bring guests to your scheduled appointment.  Space is restricted to single guests receiving services during their scheduled time, no additional seating is available. 

 

Please also do not arrive more than 5 minutes prior to your scheduled service time. 

Late Arrivals 

If you are more than 10 minutes late for your scheduled appointment your service may require rescheduling. For makeup appointments, if it is deemed that your service cannot be accommodated within the allotted time remaining after your arrival, the $30 retainer will be forfeited and a new retainer will be required for future bookings. Habitual late arrival may result in the requiring of a deposit to retain future bookings (applicable to makeup and non-makeup appointments) and ultimately termination of the client relationship. 

RESCHEDULING & Cancellations

Please provide 24 hours advanced notice if you must cancel or reschedule your appointment.  Makeup application cancellations made with a 24 hour advanced notice may be rescheduled once to a future date within 14 days of the original appointment date to avoid a new retainer. Makeup cancellations made less than 24 hours in advance will forfeit the $30 retainer and a new retainer will be required for future bookings.  All no shows for any service will be subject to a rebooking fee of 50% of the missed appointment and for makeup applications a new retainer will be required for future bookings. Habitual no shows will result in termination of the client relationship.  

Refunds

Services rendered are non-refundable. If you are not happy with your service please let us know during your appointment and allow the opportunity to correct your concerns. Your satisfaction is extremely important and all effort will be made to adjust the service to your liking.

Where are you located? 

9367 Two Notch Rd. Columbia, SC 29233 (West Entrance, Ste 106)

Do you accept walk-ins?

Walk-ins are currently not accepted at this time. However same day appointments may be available and appointments may be booked online at your convenience. 

How often should I shape my brows?

Generally no sooner than 3-4 weeks.

How long does tint last?

Generally up to 2-4 weeks on the hair. However results vary. 

What is a patch test and when is it necessary?

For your safety a patch test is required for first time tint and lamination services as a precaution against potential allergic reaction to chemicals used in hair dye and lamination treatments. The patch test takes less than 5 minutes to complete and must be done at least 24-48 hours prior to the scheduled appointment. During the patch test a small amount of product will be applied to your inner wrist , inner elbow , or behind your ear wear it should be monitored for any reaction such as swelling, itching, burning, and/or redness, etc. Should you experience a reaction, we would not be able to proceed with the service. 

Which is better, waxing or threading?

The answer is based on both personal preference and contraindications unique to each individual client. Contraindications to waxing include current use of retinoids, AHA/BHA acids, and other skin resurfacing ingredients; recent skin resurfacing procedures such as chemical peels or microdermabrasion; skin sensitivities; skin thinning medications, etc. Threading would be a safer alternative for clients with these contraindications. 

Is a retainer required?

Makeup appointments are considered booked after receipt of a $30 non-refundable retainer during online booking. The remaining balance is due upon services rendered. Bridal packages are confirmed after receipt of a 25% non-refundable retainer as specified in the signed contract and custom package invoice. Please see contract details for retainer requirements and remaining balance due.​